MINIMUM ORDER - There is NO minimum order required.
PROOFS - Proofs are always FREE!!! Proofs are generated 1-4 days after your order
has been placed for all standard lead times. For rush orders , your proofs will arrive
within 24-48 hours.
TERMS - See "How to Order" Tab for more info
SETUP FEES - See the "Setup Fees" Tab for more info.
COLORFILL - Please check with us to obtain information about available colors. One
color is included, a charge of $5.00 each will apply for each additional color per item.
PACKAGING - Our items are packaged with the utmost care to insure they are
delivered to you without damage. In a few cases, due to the size of the award
packaging may not be available.
SHIPPING - See "Shipping" Tab for more info.
FREIGHT CLAIMS/BREAKAGE - Our absolute first priority is your Satisfaction and CiG
guarantees that your shipment is what you ordered and will arrive in good condition.
If it does not, we offer free replacement. Exceptions to this is if the freight carrier is
responsible for any damage claims must be made with the carrier within 3 days upon
receipt of shipment. In the event of breakage, be sure to save all cartons and
packaging for inspection. Title to goods passes to buyer at F.O.B. point.
MERCHANDISE RETURNS - Please discuss with us before returning any item to
FONTS - With a choose of over 7,000 fonts, we are sure we can accommodate your
needs or you have a specific font you would like us to use.
FONT TRANSFER - (Mac and PC) or Consult Factory
PRODUCTION TIME - Please allow 1-5 business days for in Stock items, 6-9
business days on Small orders, 10-21 business days on Standard orders, and
Custom & Large orders please consult factory. Please note the times are after
approval of artwork.
RUSH ORDERS - We will make every effort to accommodate your needs. Rush orders
are subject to additional costs depending on the project.
We also keep some of our online products in stock at our etching facility to
accommodate your needs. If you are flexible with the design of your award, one of our
experts can offer you a couple suggestions for your event. It will save you time and
money. We are often able to ship these awards out within 24-48 hours or as
needed. Nothing is impossible!
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