Our Promise  

We want to personally thank you for trusting Corporate Image Group with your very important
corporate recognition program. Our goal is make this experience as easy as possible for you
and we want to start by removing any concerns you may have faced in the past by personally
extending my 110% Service Promises . We understand how important it is for your awards to
arrive safely on time and accurate so this is what we will do for you…

On Time Promise  

For over 30 years we have not missed an event . The #1 priority in our industry is making sure
your awards arrive on time.

Ship Safe Promise   

We are constantly searching for new ways to ship our delicate pieces safely to you. We are
so confident that we have the best packaging in the industry that we would like to offer you our
“Ship Safe Promise”. We personally guarantee that every piece we ship to you will arrive safe
and sound . **In the unlikely event your pieces are damaged we will replace them FREE of
charge including covering all costs required to get your replacements to you for your event.
Exceptions to this is if the freight carrier is responsible for any damage or your PO is not
clear. We must ask, however, that
you notify us no later than 72 hours from receipt of the
damaged merchandise
. It is necessary to secure return approval PRIOR to the return of any
items.
Please retain any and all original packaging if a claim is involved.

Perfect Art Promise
  

Thanks to years of experience and expert artists at your service, you will enjoy working with us
as we create your amazing artwork. Whether one piece or 1000 pieces, we do not etch your
beautiful awards until you have signed off on your art proofs. Our team is happy to make
changes as needed and committed to absolute perfection. Once you sign off on your proofs
we guarantee your awards will arrive exactly as you approved.
As you can see we are extremely confident in our team's ability to exceed your expectations.

We are in a feel good business and it makes me feel good to make you feel good. Let's
work closely together to make your employees FEEL GREAT.



Benjamin Casey
President
Corporate Image Group
Glass Studio & Gallery

*does not apply to rush orders
**does not apply if shipped on time and delay caused by carrier due to customer error,
shipping exception or mother nature
Services
Corporate Image Group
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